What are my payment options?
Visa, MasterCard, Paypal, Afterpay and Online Bank Transfer (details in checkout.)

I just made an order but forgot to add an item, please can I add this?
Yes, if you contact elsiemay.orders@outlook.com within one hour of the order being placed. Please reference your order number and full name the order was placed under.

If I pre-order an item and I order an in-stock item, when will delivery be?
We will send your order in full once the pre-order item has arrived.

How long will my order take to ship?
Your order will be dispatched within 1 – 3 business days from purchase. Delivery times vary and all orders are shipped by Australia Post. As a guide, most orders within Australia are usually delivered within 7 business days from post. For further estimates of Australia post delivery times please see the Australia Post website.

Can I get a refund if I change my mind?
Unfortunately, we do not offer refunds for a change of mind. For further details about our refund policy please see our Terms and Conditions.

 If you have a question please do not hesitate to contact us.