Please expect some time delays for packing orders during first week of releasing new ranges due to high volumes. This can add 2-3 business days on-top of our regular times. Thank you for your understanding.
Tracking numbers are automatically sent to the email address you enter at checkout. If you have not received a tracking number please check your junk folder before contacting us.
FREE STANDARD SHIPPING on all domestic orders over $50.00 (3-5 business days from dispatch). $5.00 for all orders under $50.00.
Express shipping = $8 on all domestic orders under $120 (1-2 business days from dispatch) Free express shipping on orders over $120.
New Zealand - $10 flat standard shipping rate on all orders
Indonesia - $15 flat standard shipping rate on all orders
We aim to ship goods within 1-3 business days of receiving your order. Please note we only ship orders on business days. Weekend orders will be packed and dispatched the following business day.
Please, double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details. If it returns to us ‘return to sender’ we will issue an $8.95 standard shipping invoice, once paid the item will be resent to a new address.
International (excluding NZ & IND) - $20 flat standard shipping rate on all orders
Please note that items shipped outside of the Australia may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they covered or reimbursed by Elsie May. Please check with your local customs authorities to determine what these additional costs will be prior to placing and completing your order.